|Job Title:||Household Underwriter|
|Description:||Household Underwriter - Surrey
Senior Household Underwriter - Surrey - CIRCA £30,000 plus excellent benefits
Our Client is actively seeking an expereinced Household Underwriter to take their growing business forward.
OVERALL PURPOSE OF THE JOB
Management of the household underwriting team who provide day-to-day underwriting support to Regional Sales and Customer Service teams in line with acceptance criteria and underwriting philosophy to ensure appropriate terms are applied and criteria is adhered to.
" Authority to accept premium accounts write offs up to £500
" Authority to reduce rates through premium override by up to 50%
" Unlimited authority to load rates through premium override
" Household Underwriting support and training for household products in all locations
" Operational supervision of all household underwriting staff
A key function of Household underwriting is to build and develop profitable Household insurance products using effective pricing mechanisms, acceptance criteria and risk control. With competitive pricing and market leading products our aim within the insurance market is to become the customers choice in the general insurance industry. This includes attracting and retaining customers through our effective pricing mechanisms and rewarding the safe customers through our generous no claims bonus structures.
" Coaching and training of Assistant Household Underwriters and Household Underwriters in order to develop their underwriting knowledge
" Carry out 121's and performance reviews with underwriters and assistant underwriters to ensure objectives for both parties are achieved.
" Manage day-to-day underwriting queries and referrals from Operations, Claims and Fraud Prevention departments in line with acceptance criteria and the underwriting philosophy, referring more complex cases to the Household Underwriting Manager.
" Ensure that the team's work patterns are structured and resourced to deal with referrals and other work within agreed service levels.
" Investigate and respond to complaints relating to Household underwriting issues and monitor complaint trends to identify and report on areas where action may need to be taken on processes, acceptance criteria or product cover and to reduce unnecessary FOS referrals.
" Audit renewal reviews on a monthly basis to ensure appropriate terms are applied.
" Manage underwriting audits and monitor referrals and overrides to ensure risk control measures and underwriting criteria are adhered to.
" Provide Household Underwriting input to projects, new product developments and system enhancements to ensure that these meet the business requirements.
DECISION MAKING AUTHORITY
" Authority to make decisions on acceptability of Household risks, which are outside standard acceptance criteria and local underwriting authority within financial guidelines.
JOB CHALLENGES & PROBLEM SOLVING
" The jobholder must be able to communicate effectively with staff that have varying levels of underwriting experience.
Operations, Claims and Fraud Prevention team management across all sites to provide underwriting consultancy and resolve referrals.
Legal, Regulatory Risk, IT and Marketing to give and receive information.
JOB KNOWLEDGE, SKILLS & EXPERIENCE
" Significant and proven technical household underwriting experience gained in an insurance company
" Substantial experience and use of Authorised Delegated Authority
" Knowledge of technical aspects of Household insurance including Flood, Subsidence
" PC literate particularly in Word and Excel to intermediate level
" Good interpersonal skills
" Self motivated with proactive approach
" High level of clarity of thought and expression, being articulate
" Insurance qualification such as Associate of Chartered Insurance Institute or Certificate of Insurance Practice or progress towards is essential
" Strong proven team building and people management skills
SLS Services Ltd operates & advertises as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.
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