|Job Title:||Implementation Consultant, Acquiring|
|Description:||Implementation Consultant, Acquiring - Northampton , Northamptonshire
Our client was founded in 1966 and is the leading credit card provider in the UK with 8.4 mln customers. 1 in 5 credit cards in the UK are issued by our client.
Implement card acquiring solutions for Barclaycard Business Acquiring major corporate clients, providing advice and relationship management during the implementation to clients who have unusual/complex requirements whilst ensuring a profitable return for the Business.
To act as the pinnacle point between the client, New Business Manager, Relationship Manager and all relevant internal/external stakeholders/colleagues.
To establish and maintain relationships with clients, internal customers (New Business/Relationship Managers/Client Support team) and all relevant internal/external stakeholders.
Contribute to tenders and other relevant sales documentation/presentations when required – this may lead to working long hours to meet tight timelines requested by the customers.
When opportunities arise, support New Business Managers/Relationship Managers in delivering professional presentations on the critical steps of card acquiring solution implementation.
Execute and facilitate the implementation process giving procedural support and recommending proven ‘Best Practices’ to all new major corporate clients brought in by New Business Managers or through the development of existing clients by Relationship Managers, e.g. at contract renewal or expansion.
Offer consultancy on best practice to the customer that also reflects the business’s ability to deliver without impacting standard processes, considering all commercial implications of any bespoke deliverables
This work includes (but is not limited to):
Onsite and remote consultancy for clients.
Project management of implementation cases.
Identification of client needs, deadlines and objectives.
Communication of such back into the company to ensure viability and/or develop products and services as appropriate.
Planning ahead and the management of client/business expectations.
Formulation of bespoke project plans for the implementation process.
Influencing customer strategies and objectives for the introduction of card acquiring solutions/products/services.
Driving and managing clients and internal/external stakeholders to meet the deadlines set.
Overcoming objections with clear straightforward communication.
Identifying and recommending appropriate action to be taken to drive out accelerated growth opportunities within the implementation process.
Ensure that all technical issues are documented and scheduled to deliver on time to the customer.
Working with the New Business and Relationship Managers to effect and support a smooth transition of ownership once the implementation is complete.
Use inter-personal skills to influence the client to source case studies and use client logo’s for product endorsement statements following successful implementations for the company Marketing material.
Progress business developments to meet client needs, ensuring Marketing and Point of interaction deliver on time, and managing the customers expectations via the Account Manager or direct as appropriate.
With New Business/Relationship Managers, own and manage all operational aspects, engagements and processes within the implementation process, ensure highest levels of operational governance and quality achieved. Personal time management of day to day activities to maximise return on resources for the business and clients
Work with the Strategic Implementation Consultant to map and record all relevant implementation and relevant operational processes.
Work with the Strategic Implementation Consultant to establish, develop and refine a standardised implementation process, thereafter owning all relevant documentation and relevant updates.
Attend regular New Business, Relationship Management Team meetings.
Support Sales Management best practices.
Through self-development and the maintenance of relationships with all relevant internal stakeholders/functional departments, maintain ‘role model’ operational, product/service and business knowledge.
Project Management skills
Sales Skills course
Project Management course
Presentation Skills course
Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies
Training will be given
Full and extensive knowledge of the company solutions.
Thorough, detailed knowledge of the company and operational/sales structures and processes.
Working knowledge of the card acquiring schemes, their drivers, industry dynamics interchange and future product/service deliverables.
In-depth knowledge of the card acquiring industry and competitor solutions.
An up-to-date knowledge of industry related technical development
Fully aware of Industry trends (UK and overseas).
Knowledge of the Group and this particular company’s strategies relating to relevant domestic and overseas markets.
Total awareness of, and focus upon, the interests and relationships in existence with any prospective customer.
Experience, qualifications and other requirements specific to the role
- Essential- Training will be given
Knowledge and understanding of the company and operational/sales structures and processes.
Experience, knowledge and understanding of the card acquiring industry.
A full sales/business development, implementation or relevant service-related background.
Proven customer skills with the ability to build, maintain and leverage relationships at all levels, for the benefit of all parties.
The ability to present at board level (internal and customers).
Demonstrably strong communication skills, with the proven ability to present both concepts and technical/operational information at all levels within a solution-sales environment.
General knowledge of Corporate Banking in the company
Key Issues over the next 12-24 months
To demonstrate the viability of the Implementation Consultant role within the company
To challenge the ‘status quo’ and identify opportunities to improve the current Implementation processes; to define a market leading standard implementation process framework
To challenge the Business (Marketing and Point of Interaction) to ensure products and services are fit for business and meet changing customer requirements and developing European Markets
To implement major card acquiring solutions to support the achievement of challenging business performance objectives and goals by the New Business and Relationship Management teams.
Additional details of exceptional aspects of the demands of the role
Extensive travel may be required including travel abroad as part of implementation work which may require very long days at times
On regular occasions, challenging deadlines will require a flexible approach to working
The Company Values : of particular importance to this role
Making the company a great place to work – highly motivated, proven track record. Expected to deliver outstanding performance.
Seeing the world through our customer’s eyes – role model, empathetic to customer requirements. The role holder will be able to transformation building strong relationships with key stakeholders.
Great leadership and teamwork – role model, ability to deliver on business strategy.
Delivering on our promises – role model, the jobholder must take responsibility to develop both themselves and colleagues.
High performance and great behaviours – role model, job holder must apply attention to detail. Highest standards of corporate governance are expected.
Driving exceptional rewards – role model, the job holder will aspire/deliver the Group and the company Visions and Values.
Respect trust and integrity – the role holder will naturally attract the confidence and respect of colleagues
Additional critical qualities:
|Salary Range:||£20 - £25/annum bonus, 27 days|
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