|Job Title:||Head of Business Travel, B2B|
|Description:||Head of Business Travel, B2B - Northampton , Northamptonshire
Our client was founded in 1966 and is the leading credit card provider in the UK with 8.4 mln customers. 1 in 5 credit cards in the UK are issued by our client.
Entrepreneurial, commercial role, key responsibility being:
To identify commercial opportunities and then deliver and execute clearly articulated strategies and initiatives to maximise these opportunities and value generation focused upon (but not limited to):
Development of current B2B Acquiring solutions for the Business Travel market
New market opportunities in the Business Travel environment
Emerging new Business Travel payment solutions/technologies/business models/demands
Partnership opportunities with relevant B2B/Business Travel solution providers
Work with B2B team colleagues on the development and delivery of solutions to support the growth ambitions and new product development within the Commercial Issuing Directorate
Commercial Leadership – B2B:
Champion and evangelise B2B within the company, the Group and the market.
Undertake research to deliver a clear articulation of the current and future Business Travel market.
Understand the developing requirements of the company’s Commercial Issuing Directorate in respect of the Business Travel market and associated products
Identify, validate and prioritise commercial opportunities and deliver clearly articulated strategies and initiatives to maximise value generation.
Deliver an ‘as is’ analysis of the current company’s B2B response to the Business Travel market and identify any/all gaps.
Work with relevant functional areas and, where appropriate, identify and engage with relevant third parties to address these gaps; this will include working cross functionally to develop a strategic road map to extend/enhance the existing portfolio of B2B products/services.
Execute the chosen strategies and initiatives to maximise income, driving for optimum cost efficiencies and competitive agility; this will include cross functional and cross Directorate work.
Where appropriate, manage relationships with, and provide direction to, all relevant internal and external stakeholders – e.g. Business Travel Agents and schemes.
Represent the B2B team and the company at relevant forums and events.
Support the company Sales team as required, including customer facing activities as required.
Commercial Leadership – General responsibilities:
Support the Head of B2B in the development and delivery of team performance, culture and activities.
Play a key role in the shaping, delivery and articulation of overall B2B team and a lead role re Business Travel area strategy – e.g. MTP/STP inputs.
Act as Business Owner for relevant projects
Identify, understand and meet governance, risk management, controls and compliance requirements as required.
Commercial Leadership – Colleagues:
Work with the Head of B2B to ensure that the B2B team are successful in terms of collective deliverables and behaviours.
Enterprise Wide Leadership and communication: work with other business areas and cross functional teams to bring the B2B business and its’ chosen strategies and initiatives to life for colleagues to maintain and drive performance and engagement.
Marketing/commercial skills based around gaining customer insight, proposition development, pricing, market strategy and marketing execution.
Able to deal with complex financial, technical and/or market information.
Analytical, in developing (and sharing) insight into B2B, Issuing and Acquiring businesses and markets and the opportunities to grow value significantly.
Good communication and influencing skills, being able to share concepts/opportunities/actions to gain buy in from colleagues at all levels, from ExCo to frontline service and sales.
Able to work without strict guidance/task lists to create business direction and create value/remove blockers by challenging established norms and creating new ways of thinking/acting.
Value Based Management (or style) approach to decision making and prioritisation
Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies
Knowledge and experience of UK Commercial Card Issuing and Acquiring markets
Knowledge and experience of the company’s solution portfolios and operating models/activities
Knowledge of B2B payment markets, trends and technical issues/requirements and specifically the Business Travel market
Knowledge and understanding of Group, Cluster, SBU and Directorate MTP/STP goals and objectives
Strong stakeholder/relationship management skills
Experience, qualifications and other requirements specific to the role
Practical experience in business-to-business sales, marketing and/or commercial environments within financial services
Customer-facing experience as some contact will be required
Demonstrable stakeholder/relationship management experience
Building and delivering presentations which set business direction to a senior audience.
Good communication and general management skills
Track record of delivery
Experience within the Business Travel arena
Relevant professional/industry qualification
Key Issues over the next 12-24 months
Establish, build and grow the B2B Business Travel agenda, developing knowledge and expertise
There is a need to quickly assimilate data and insight to inform strategy development
Thereafter there is a critical need to focus upon execution to prove the viability of the B2B and Business Travel area, attract resource/investment and generate value
Additional details of exceptional aspects of the demands of the role
The Role holder must be able to accept the necessary level of responsibility required at this level:
Responsible for maintaining complicated plans with a range of interdependencies. This will mean that the role holder will have strong mental demands placed upon them everyday involving analysis of progress on issues, financial implications and recommendations for improvements as well as conceptual thinking and influencing.
A large degree of influencing will be required to gain acceptance to the new area and to move it forward.
Influencing Senior Management will require a high level of thought regarding the best approach to take in a certain situation.
The ability to report on and justify decisions that have been made:
At this level the role holder will have the responsibility to input to the thinking on major decisions and report to Senior Management to gain acceptance. This will require a large degree of thought regarding the presentation of such information.
Considerable cross-functional working and leadership will be a key element of the role
The Company Behaviours: of particular importance to this role
Making the company a great place to work
Seeing the world through our customers’ eyes
Great leadership and teamwork
Delivering on our promises
High performance and great behaviours driving exceptional rewards
Respect, trust and integrity
Additional critical qualities
Good quantitative orientation
Good communication skills
|Salary Range:||£28000 - £45000/annum bonus, p|
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