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Monday, 21 May 2018 12:54 GMT

Job Details

Job Title:Business Improvement Coach
Description:Business Improvement Coach - Borehamwood, Hertfordshire Business Improvement Coach My client, a specialist intermediary mortgage organisation, based in Borehamwood, Herts, is currently looking for a Business Improvement Coach to join their dynamic team. The company has gained a reputation for friendly, efficient service, mortgage products that meet the needs of real people, and a streak of individuality that ranks them among the market leaders in their chosen niche markets. They currently manage over 16 billion of mortgage assets. They are offering a salary package of between 26,000 - 30,000 +15% incentive scheme (increasing to 20% in 2008). Business Improvement Coach Reports To: Process Coaching Manager Purpose: To drive and deliver operational change through the deployment of continuous improvement. Key Result Areas: Drive the team to achieve targets and operational goals through effective deployment of continuous improvement initiatives and operational change Place appropriate methods in situ to ensure that benefits are realised Drive the development of rolling improvement plans Ensure change knowledge effectively deployed across core operations Support team managers to achieve their business performance targets by delivery of improvement plans Inspire individuals to achieve outstanding performance through personal leadership style and behaviours. Motivate, coach and develop individuals to maximise potential. Facilitate and drive change through personal commitment and ownership of organisational initiatives. Develop culture of continuous improvement focused on enhancing the Customer experience. Maintain appropriate level of functional and technical expertise and knowledge of products, procedures, services and systems actively participating with team as necessary. Act as referral point for technical queries and complaints. Manage team to deliver quality standards Work with Team Managers and Senior Managers to identify potential issues inhibiting performance of the team and individuals. Key Performance Indicators: Assist the achievement of business performance targets through the delivery of effective continuous improvement. Measures to include: Effectiveness - delivering the intent of the process (e.g. coaching process). Service levels - responsiveness, turn around time. Efficiency - resources required to operate the process. Customer satisfaction (internal and external feedback). The degree of measurable improvement above agreed business plans Demonstrate a flexible, collaborative approach to meet changing business needs. Positive feedback on the quality of design, Level of benefits realised Skills & Experience: Relevant business / management qualification desirable At least 5 years experience in a financial services organisation or customer environment Appropriate knowledge of relevant legislation Market, risk and business awareness Good knowledge of people management practices & procedures. Good working knowledge of project management disciplines and the ability to operate within project frameworks - e.g. concept to cash Significant knowledge of products and services Knowledge of technical standards Knowledge of procedures and systems Facilitation skills Sales skills Persuasive communication and negotiation skills Understanding of industry quality measures Attributes: Drives Delivery Plans in advance of meetings Follows actions through to the end Takes control of difficult situations Prioritises workload Stays completely focused on the job Works beyond the minimum required level Role models high personal standards Does not make assumptions Drives change forward Is aware of the impact of mistakes on other areas Is able to present alternative views Is able to work alone - operates independently Is able to respond to flexible demands Not afraid of making decisions Is able to concentrate on what to progress and how to progress it Is able to concentrate on critical areas Tries a wide range of solutions to resolve problems Is resourceful and able to operate using own initiative Recognises what is important and manages priorities to get things done Is always technically competent Continually develops own field of expertise People Focus: Is always professional in approach Continually looks for ways to develop self Builds strong relationships with all members of the team Is confident in approaching others at all levels Respects the views of others Invites the views of others Takes a diplomatic approach when challenging others Develops the need to be part of a team Builds strong relationships Takes pride in achievements Takes an interest in the roles of the other team members Sets boundaries around empowerment Communication: Is willing to ask for help Engages people with open dialogue Knows when to let Line Manager know there is a potential problem Asks Line Manager questions and gains from their knowledge/experience Feeds back information to the team Checks understanding by asking questions Dimensions: Work with 3 to 6 Operational teams Direct reports 3 to 5 Process Coaches Interact with line management levels of Operational Business Units, and able to appropriately influence Senior Managers, Team Managers and Team Members. (Careers For You Ltd is a recruitment consultancy working on behalf of premium clients nationwide).
Salary Range:26000 - 30000/annum Up to 3
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