|Job Title:||Customer Sales Adivisor|
|Description:||Customer Sales Adivisor - Northampton, Northamptonshire
Our client was founded in 1966 and is the leading credit card provider in the UK with 8.4 mln customers. 1 in 5 credit cards in the UK are issued by our client.
To handle all potential customer contact effectively within the company Sales Centre.
To process new business leads, effectively converting into new merchants.
Effectively use negotiation techniques to maximize sales opportunities
Effectively handling all calls to agreed service standards and service levels.
Providing optimum levels of customer service by exceeding our customers expectations. Answering questions accurately and professionally, listening and developing a rapport with the customer and taking all necessary action to resolve an enquiry.
Ensuring attainment of key performance indicatiors relating to area’s of , sales conversion , call handling, call quality and customer feedback.
Managing own time and productivity effectively to meet service requirements.
Limits of authority for this role is £30.00
Accepting full accountability for governance and compliance
Inbound Calls – 90 %
To bring in new business to the company Merchant Service via warm sales leads called through by our potential customers. This activity comes to us through Inbound Telephone calls. There is also an element of sales related query activity to which you are expected to provide a world class service to. This is achieved by effective time management and team work. Answering an agreed amount of calls per average working day, being available and ready to take calls at the agreed start of your shift, to work towards achieving agreed productivity and sales targets.
Outbound Calls - 10 %
Progressing leads through outbound call chasing activity, these can be paper based new leads or continued follow up of your own diarised leads.
Competence in PC desktop applications and Keyboard skills
Able to negotiate use verbal communications and data input at the same time.
Excellent communication skills both written and verbal
Ability to work in a pressurised environment
Strong team player
Competitive responds to target driven environments
Initiative, energy, enthusiasm
Knowledge and Expertise (relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services and policies
Track record of Customer Service
Contact Centre knowledge & experience is desirable
Excellent communication skills essential
Effective teamwork and motivational skills
The ability to operate and interface successfully with key customers and suppliers
Financial industry knowledge desirable
Card industry knowledge desirable
Experience, qualifications and other requirements specific to the role
Proven track record in sales ability
Key Issues over the next 12-24 months
This is a constant challenging and changing environment, we respond to marketing challenges, so the role holder need to be adaptable and may be required to move between inbound and outbound operations as activity dictates
. Additional details of exceptional aspects of the demands of the role
From time to time the role holder will be expected to take part in additional activities to support the management team, e.g. analysis, brainstorms, focus groups, Record Management Responsibilities etc.
The Company Values: of particular importance to this role
High Performance: highly motivated, thrives in target driven environment, and pushes the team and themselves to deliver. A key behaviour must deliver exceptional results.
Seeing world through our customer’s eyes: Owns issues and exceeds customer expectations. Essential - must be customer focused to ensure relationship building to enable sales conversion through exceptional service.
Making Barclaycard a great place to work; Being welcoming, creating chances to learn and being proud of the Barclaycard brand. Displays enthusiasm, team spirit and desire for the dept to succeed.
Delivering on promises: Always delivers to expected departmental standards. Being clear on priorities, managing risk and putting words into action.
Great leadership & team work: Inspiring colleagues, winning together and ensuring great value for the business
Respect, Trust and Integrity: Being straightforward. Being honest and speaking up. Always applying and working to bank governance and office standards.
|Salary Range:||£15000 - £18000/annum plus bon|
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