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Monday, 19 February 2018 10:22 GMT

Job Details

Job Title:Team Leader
Description:Team Leader - Surrey, Surrey My client based in Surrey is currently seeking a Team Leader to lead a team of administrators in the delivery of a continually improving level of customer service to clients and members in terms of quality cost and time. Organising and prioritising the workflow of the team in order to meet service level agreement and actively seeking new ways to improve procedures. Your main responsibilities are as follows: To create and maintain consistent and accurate scheme records using the appropriate systems (Hartlink and Caselink) To have excellent knowledge of and ability to use the internal systems effectively To have in depth technical pensions knowledge to cover both DB and DC schemes (where applicable) To make every effort to ensure the contracted performance targets and quality standards are met and to implement procedural changes to improve the standards. To support and assist the Team managers and senior management team. To be responsible for checking calculations and processes as required. To take responsibility for organising the work of the administrators in the team. Mentoring subordinates and identify training needs to ensure staff achieve their full potential To participate in and promote good team communication. To provide excellent customer service to all clients, members and third parties. To complete all tasks using best practice To build and maintain personal development file. To identify, evaluate and report risks to your line manager or the Operational Risk & Compliance Manager To make suggestions for improvement and complete preventive actions in order to comply with the Quality Management Standard and reduce potential complaints. To comply with FSA and Pensions Regulations (where applicable) Your must have extensive experience within technical pensions (both DC & DB). Ideally studying for/or willingness to study for QPA/PMI qualifications. Working closely with the Pensions Operations Manager.
Salary Range:23000 - 26000/annum excellen
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